Terms & Conditions.

When making a booking, you are entering into a contract with Tregray Shepherd Huts. Your booking is subject to these Terms & Conditions. By making a booking, you agree that:

You have read these Terms & Conditions and agree to be bound by them; You are 18 years of age or older.

You consent to our use of your information in accordance with our Privacy Policy.

ARRIVAL

All Shepherd Huts are available from 3pm on day of arrival and must be left in a clean condition not later than 11am on departure day.

DEPARTURE

On departure all Huts are to be left clean and tidy with the keys. All rubbish is to be disposed of responsibly in the bins located behind the hut.

BOOKING

When you make a booking and payment, an email confirming the dates and times of your holiday is sent to you. Booking and payment is considered the establishment of a legal contract.

Booking details must be checked immediately on receipt of booking confirmation email and Tregray Shepherd Huts must be notified by email to: rachel@tregray.com within 7 days of booking to report any discrepancies or incorrect information in the confirmation.

If cancellation is needed due to a change in COVID19 from Government guidelines from July 2022 onwards:

• Your booking will be rescheduled or refunded minus 10% admin fee.

If you have to cancel your holiday due to a COVID related illness, please be aware that it would be your responsibility to either give your holiday dates to a friend/family member(s) who do not have COVID symptoms or claim the cost back on your insurance policy.

Payment methods are via bank transfer.

CANCELLATION BY US

Extreme Conditions: Tregray Shepherd Huts reserve the right to cancel a holiday or transfer you to alternative accommodation on site or nearby at short notice if for unforeseeable circumstances we are unable to provide safe accommodation in a Shepherds Hut due to extreme conditions, ill health, fire or administration or any other extenuating circumstance. Under such unlikely circumstances your holiday will be rescheduled.

FORCE MAJEURE CLAUSE

Tregray Shepherd Huts are not liable for refunds or expenses you incur in the event they are prevented from fulfilling your booking as a result of circumstances beyond their control. Such circumstances shall include (but not be limited to) war, terrorism, riots, or civil unrest, industrial action, flooding, natural disaster, epidemics, health risks or such similar events ("Force Majeure"). We recommend that you have adequate holiday insurance in place to cover this.

CANCELLATION BY YOU

Please note our cancellation policy before completing your booking.

For cancellations made more than 5 days before your arrival date, we will refund you in full.  If a cancellation is made less than 5 days before the date of your arrival we will retain payment for the first night’s stay. In the case of one night bookings, this will mean unfortunately we will retain payment for that stay. For longer stays, a refund will be granted for any nights paid for beyond the first night. No refund will be given if you cancel 24 hours prior to your arrival.

BREAKAGES AND DAMAGE

If on your arrival you find any items or fittings, utensils, crockery or cutlery is broken, damaged or missing, please report it on the phone numbers given and it will be replaced. We do accept a degree of wear and tear but should any significant damage or breakage occur during the period of your stay you will be held responsible for and must make good to the lowest market value. We reserve the right to charge for excessive cleaning where a Shepherd's hut has been left in an unacceptable condition, through waste, litter, interference in the structure, movement of furniture and contents etc.

Whilst Tregray Shepherd Huts have taken care to reduce risks and ensure the safety of guests on site, there are risks associated with camping including but not limited to barbecue fires, fire pit fires, hot stoves, kitchen equipment and trip hazards such As, steps and uneven ground. Tregray Shepherd Huts are not responsible for any accidents that may happen on site. It is the responsibility of the guest to ensure appropriate use of all equipment and ensure children are supervised at all times. If a guest notices that any equipment or other element of the glamping site looks faulty or unsafe, they must inform Tregray Shepherd Huts as soon as possible. It is advisable for all guests to take out travel insurance to cover accidents and any reduction of stay.